Frequently asked questions

Helpful answers before and after you order.

Can I order online?

Yes. Products shown as in stock can be added to your bag and purchased through secure checkout.

How will I know when my order is dispatched?

When fulfilment is completed, dispatch communication includes the carrier and tracking details where available.

Do you ship internationally?

International delivery options depend on destination. Any import duties or local taxes may be payable by the recipient where applicable.

What if an item is sold out?

Availability is controlled by live inventory. Sold-out products cannot be added to the bag.

How should I care for my jewellery?

Keep fashion jewellery dry, avoid direct contact with perfume and cosmetics, and store pieces separately. Read our full jewellery care guide.