Delivery, returns & refunds

Detailed guidance for UK and US customers, including delivery, cancellation, return eligibility, pierced-earring hygiene restrictions, faulty goods and refunds.

Before you order

Delivery availability and charges depend on destination and the services available at checkout. Please enter a complete and accurate delivery address and review the selected service before payment. If you notice an address error after ordering, contact us immediately. We cannot promise that an address can be changed after an order has entered fulfilment.

Order preparation and dispatch

Orders are prepared only after successful payment and stock confirmation. When a tracked service is used, the dispatch communication will include the carrier, service and tracking reference available to us. Dispatch and delivery estimates are estimates rather than guarantees unless we expressly agree a guaranteed service.

UK delivery

Available UK services and any charge are shown at checkout. Unless a different delivery period is agreed with you, UK distance-sale orders will be delivered without undue delay and within the period required by applicable consumer law. If a material delay occurs, contact us so we can investigate the shipment and explain the available options.

United States and international delivery

International delivery times vary by destination, carrier and customs processing. Orders sent outside the United Kingdom may be subject to import duties, taxes, brokerage or customs charges imposed by the destination country. Unless checkout expressly states that such charges are included, they are the customer's responsibility. Customs authorities may require information from the recipient before releasing a parcel.

Tracking, missed delivery and delivery problems

Use the carrier's tracking information where provided. If tracking says delivered but you cannot locate the parcel, first check the delivery location, household members, reception or safe-place information and then contact us promptly. If a parcel appears lost or materially delayed, we may need to investigate with the carrier before determining the appropriate replacement, refund or other remedy.

UK cancellation rights for eligible online orders

For most eligible goods bought online by UK consumers, you may tell us that you wish to cancel within 14 days after the day you receive the goods. After notifying us, you normally have a further 14 days to send eligible goods back. You do not need to give a reason. Legal exceptions apply to some goods, including certain sealed goods not suitable for return for health-protection or hygiene reasons once unsealed.

Earrings and hygiene-sensitive jewellery

Pierced earrings cannot be returned or refunded for change of mind once their hygiene seal, protective pouch, tamper-evident packaging or other hygiene protection has been opened, broken or removed, or if the earrings have been worn. If the hygiene protection remains intact and the item otherwise qualifies for return, the normal eligible-return rules apply.

This restriction does not remove statutory remedies. If earrings or any other jewellery arrive faulty, damaged, not as described or otherwise fail applicable legal standards, contact us promptly so the appropriate remedy can be assessed.

Items that are not accepted for change-of-mind return

• Pierced earrings or other hygiene-sensitive goods after the applicable hygiene protection has been opened, broken or removed, where the legal hygiene exception applies.
• Personalised, engraved, altered or made-to-order jewellery where applicable law permits the exclusion.
• Items worn, damaged, altered or handled beyond what is reasonably necessary to inspect them, subject to applicable consumer law.
• Items sent after the applicable return period without prior agreement, unless you have a legal right to a remedy.

Condition of eligible returns

Eligible jewellery should be returned unworn and undamaged, with original packaging, tags and accessories where supplied. You may inspect an eligible item to the extent reasonably permitted by applicable consumer law, but we may make a lawful deduction where value has been reduced by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

How to request a return

Use the Contact page before sending anything back. Provide your order number and identify the item. If the item is faulty, damaged, misdescribed or incorrect, describe the problem and provide photographs where useful. We will confirm the appropriate return instructions and return address. Do not send jewellery to an address that has not been confirmed for the return.

Return shipping

For an eligible UK change-of-mind return, the customer is responsible for the direct return cost unless we agree otherwise or the law requires us to pay it. For eligible US change-of-mind returns under our stated policy, return shipping is normally the customer's responsibility. Where goods are faulty, damaged, misdescribed or supplied in error, contact us first so the appropriate return method and cost responsibility can be determined.

We recommend a tracked service and that you retain proof of posting until the return is completed.

UK refunds after cancellation

For an eligible UK cancellation, we will refund the price paid for the returned goods and, where required by law, the cost of the least expensive standard outbound delivery option offered for the order. If you chose a more expensive delivery service, the additional premium above the standard service is not refundable where the law permits. Refund timing follows applicable law and may depend on receiving the goods back or evidence that they were sent.

Faulty, damaged or misdescribed goods — UK

UK consumers have separate statutory rights where goods are faulty, not of satisfactory quality, not fit for purpose or not as described. These rights are separate from change-of-mind cancellation and are not removed by the earrings hygiene rule or by a voluntary returns window.

United States customers — returns

For US customers, eligible non-hygiene-sensitive jewellery may be requested for return within 30 days of delivery under Salma Kiran's stated policy, provided the item is unworn, undamaged and returned with its original packaging, subject to mandatory federal, state and local consumer-protection rights. Pierced earrings are not accepted for change of mind once hygiene protection has been opened or the earrings have been worn.

US return shipping for change-of-mind returns is normally paid by the customer. We do not charge a restocking fee for an eligible return unless a future product or promotion clearly discloses a lawful fee before purchase. Faulty, damaged, misdescribed or incorrect goods are handled separately according to applicable rights and the circumstances.

Refund method and processing

Approved refunds are sent to the original payment method. We do not issue cash refunds for card or online payments. After we submit a refund, your bank or card provider may take additional time to show it on your account. Any partial refund, delivery refund or lawful deduction will be explained where applicable.

Exchanges

Unless an exchange option is specifically offered, the simplest process is normally to return an eligible item under the applicable policy and place a new order for the preferred item or colour. Availability cannot be guaranteed while a return is in transit.

Sale and promotional items

Unless a lawful exclusion was clearly disclosed before purchase, sale or promotional pricing does not by itself remove mandatory consumer rights. Any product-specific final-sale condition must be clearly shown before checkout and remains subject to rights that cannot legally be waived.

Your statutory rights

Nothing in this policy excludes or restricts consumer rights that cannot lawfully be excluded in the country or state where you live. If this policy gives you a better voluntary right than the minimum law, the voluntary right applies according to its stated conditions.